About this class
à Ensure that standardized methods and procedures are used for efficient and prompt response, analysis, documentation, ongoing management and reporting of incidents
à Increase visibility and communication of incidents to business and IT support staff
à Enhance business perception of IT through use of a professional approach in quickly resolving and communicating incidents when they occur
à Align Incident Management activities and priorities with those of the business
à Maintain user satisfaction with the quality of IT services
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Learning Material
Title
Volume
INCIDENT MANAGEMENT
940.51 KB
<p> Apply incident response general workflow principles; <br />
Follow the incident response procedure; <br />
Investigate incidents by executing the system event log analysis;</p>
Introduction to Incident Management
5.89 MB
<p>Introduction to Incident Management</p>
Incident Detection and Reporting
5.89 MB
<p>Incident Detection and Reporting</p>
Incident Classification and Prioritization
5.89 MB
<p>Incident Classification and Prioritization</p>
Incident Response Planning
5.89 MB
<p>Incident Response Planning</p>
Incident Coordination and Communication
5.89 MB
<p>Incident Coordination and Communication</p>
Incident Investigation and Root Cause Analysis
5.89 MB
<p>Incident Investigation and Root Cause Analysis</p>
Incident Resolution and Closure
5.89 MB
<p>Incident Resolution and Closure</p>
Incident Documentation and Reporting
5.89 MB
<p>Incident Documentation and Reporting</p>
Exams
Title
Min
Grade
Attempts
Status
INCIDENT MANAGEMENT
50
Questions, 90
Min
50/100
0/1
-
Certificates
Title
Min
Grade
INCIDENT MANAGEMENT
50/100
0
0 Reviews
